天翼云手机帮助手册

更新时间：2025-6-10

常见问题

1、云手机连接不上怎么办？

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2、使用云手机遇到故障怎么办？

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3、云手机使用中画面卡顿怎么办？

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4、在云手机内下载和看视频消耗自己手机流量吗？

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5、云手机是否支持绑定sim卡？

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6、云手机使用应用无法获取当前地理位置怎么办？

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7、提示内存不足怎么办？

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云手机简介--常见问题

什么是天翼云手机？

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云手机订购--常见问题

1、云手机套餐介绍

%3Cp%3E%E6%A0%87%E5%87%86%E7%89%88%EF%BC%9A%E6%8F%90%E4%BE%9B4%E6%A0%B8CPU%EF%BC%8C8G%E8%BF%90%E8%A1%8C%E5%86%85%E5%AD%98%EF%BC%8C64GB%E5%AD%98%E5%82%A8%E3%80%82%3C%2Fp%3E%3Cp%3E%E7%B2%BE%E8%8B%B1%E7%89%88%EF%BC%9A%E6%8F%90%E4%BE%9B8%E6%A0%B8CPU%EF%BC%8C16G%E8%BF%90%E8%A1%8C%E5%86%85%E5%AD%98%EF%BC%8C64GB%E5%AD%98%E5%82%A8%E3%80%82%3C%2Fp%3E%3Cp%3E%E7%95%85%E4%BA%AB%E7%89%88%EF%BC%9A%E6%8F%90%E4%BE%9B16%E6%A0%B8CPU%EF%BC%8C32G%E8%BF%90%E8%A1%8C%E5%86%85%E5%AD%98%EF%BC%8C128GB%E5%AD%98%E5%82%A8%E3%80%82%3C%2Fp%3E
2、如何订购云手机

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3、如何续订云手机

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4、订购云手机后可以退订吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E6%82%A8%E5%8F%AF%E4%BB%A5%E9%9A%8F%E6%97%B6%E9%80%80%E8%AE%A2%E5%B7%B2%E8%AE%A2%E8%B4%AD%E7%9A%84%E4%BA%91%E6%89%8B%E6%9C%BA%EF%BC%8C%E9%80%80%E8%AE%A2%E6%B5%81%E7%A8%8B%E5%A6%82%E4%B8%8B%3C%2Fspan%3E%3Cstrong%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%EF%BC%9A%3C%2Fstrong%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E1%EF%BC%89%E5%9C%A8%E2%80%9C%E4%BA%91%E6%89%8B%E6%9C%BA%E2%80%9D%E9%A1%B5%E9%9D%A2%E4%B8%AD%E6%89%BE%E5%88%B0%E9%9C%80%E8%A6%81%E9%80%80%E8%AE%A2%E7%9A%84%E4%BA%91%E6%89%8B%E6%9C%BA%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E2%EF%BC%89%E7%82%B9%E5%87%BB%E2%80%9C%E7%AE%A1%E7%90%86%E2%80%9C%E6%8C%89%E9%92%AE%EF%BC%8C%E8%BF%9B%E5%85%A5%E2%80%9D%E4%BA%91%E6%89%8B%E6%9C%BA%E7%AE%A1%E7%90%86%E2%80%9C%E9%A1%B5%EF%BC%8C%E9%80%89%E6%8B%A9%E2%80%9C%E9%80%80%E8%AE%A2%E2%80%9D%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
5、可以订购多台云手机吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E1%EF%BC%89%E6%A0%87%E5%87%86%E5%A5%97%E9%A4%90%E6%94%AF%E6%8C%81%E8%AE%A2%E8%B4%AD%E5%A4%9A%E5%8F%B0%E4%BA%91%E6%89%8B%E6%9C%BA%EF%BC%8C%E8%AE%A2%E8%B4%AD%E6%97%B6%E4%BB%A5%E5%AE%9E%E9%99%85%E5%89%A9%E4%BD%99%E5%BA%93%E5%AD%98%E9%87%8F%E4%B8%BA%E5%87%86%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E2%EF%BC%89%E6%B4%BB%E5%8A%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%BB%A5%E6%B4%BB%E5%8A%A8%E8%A7%84%E5%88%99%E4%B8%BA%E5%87%86%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E

快速入门--常见问题

1、如何连接和退出天翼云手机

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2、天翼云手机支持哪些操作系统？

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3、退出天翼云手机后，云手机会关机吗？

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4、是否可以安装应用？在哪里安装应用？

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5、如何检测当前网络状态？

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6、云手机内的个人信息和数据安全吗？

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7、什么是“个人首页”？

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基础功能--常见问题

1、如何管理云手机？

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2、如何重启云手机？

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3、什么是”系统更新“？

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4、不想定时更新系统，如何关闭？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E5%86%85%EF%BC%8C%E7%82%B9%E5%87%BB%E6%82%AC%E6%B5%AE%E7%90%83%EF%BC%8C%E6%89%93%E5%BC%80%E2%80%9C%E7%B3%BB%E7%BB%9F%E8%AE%BE%E7%BD%AE%E2%80%9D-%E2%80%9C%E5%8D%87%E7%BA%A7%E2%80%9D%E9%A1%B5%E9%9D%A2%EF%BC%8C%E5%8F%AF%E9%80%89%E6%8B%A9%E5%85%B3%E9%97%AD%E2%80%9C%E8%87%AA%E5%8A%A8%E8%8E%B7%E5%8F%96%E6%9B%B4%E6%96%B0%E2%80%9D%EF%BC%8C%E5%85%B3%E9%97%AD%E5%90%8E%EF%BC%8C%E5%B0%86%E4%B8%8D%E5%86%8D%E6%A3%80%E6%B5%8B%E7%B3%BB%E7%BB%9F%E6%9B%B4%E6%96%B0%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%20%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F0459ab68b9a2068936fa29cdfbb048bc.png%22%3E%20%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%86%8D%E6%AC%A1%E6%89%93%E5%BC%80%E2%80%9C%E8%87%AA%E5%8A%A8%E8%8E%B7%E5%8F%96%E6%9B%B4%E6%96%B0%E2%80%9D%E5%90%8E%EF%BC%8C%E5%8F%AF%E7%AB%8B%E5%8D%B3%E6%A3%80%E6%B5%8B%E6%9C%80%E6%96%B0%E7%9A%84%E6%9B%B4%E6%96%B0%E5%B9%B6%E6%8F%90%E9%86%92%E5%AE%89%E8%A3%85%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
5、如何将云手机还原至初始状态？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E5%86%85%EF%BC%8C%E7%82%B9%E5%87%BB%E5%B1%8F%E5%B9%95%E4%B8%AD%E7%9A%84%E6%82%AC%E6%B5%AE%E7%90%83%EF%BC%8C%E5%9C%A8%E5%B1%95%E5%BC%80%E8%8F%9C%E5%8D%95%E4%B8%AD%EF%BC%8C%E7%82%B9%E5%87%BB%E2%80%9C%E7%B3%BB%E7%BB%9F%E8%AE%BE%E7%BD%AE%E2%80%9D-%E2%80%9C%E7%B3%BB%E7%BB%9F%E8%BF%98%E5%8E%9F%E2%80%9D%E5%8D%B3%E5%8F%AF%E5%B0%86%E4%BA%91%E6%89%8B%E6%9C%BA%E7%B3%BB%E7%BB%9F%E8%BF%98%E5%8E%9F%E8%87%B3%E5%88%9D%E5%A7%8B%E7%8A%B6%E6%80%81%E3%80%82%3C%2Fspan%3E%20%20%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F92c61cf3b88c70004f81fe4b45239b18.png%22%3E%20%3C%2Fp%3E%3Cp%3E%3Cbr%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E6%B3%A8%EF%BC%9A%E6%89%80%E6%9C%89%E4%B8%AA%E4%BA%BA%E6%95%B0%E6%8D%AE%EF%BC%88%E9%99%A4%E5%A4%A9%E7%BF%BC%E4%BA%91%E7%9B%98%E4%B8%AD%E4%BF%9D%E5%AD%98%E7%9A%84%E6%95%B0%E6%8D%AE%E5%A4%96%EF%BC%89%E5%92%8C%E5%B7%B2%E8%A3%85%E5%BA%94%E7%94%A8%E5%B0%86%E8%A2%AB%E6%B8%85%E9%99%A4%EF%BC%8C%E8%AF%B7%E5%8F%8A%E6%97%B6%E5%A4%87%E4%BB%BD%E4%B8%AA%E4%BA%BA%E6%95%B0%E6%8D%AE%E3%80%82%E5%A6%82%E9%9D%9E%E7%B3%BB%E7%BB%9F%E6%95%85%E9%9A%9C%EF%BC%8C%E4%B8%80%E8%88%AC%E6%83%85%E5%86%B5%E4%B8%8B%E4%B8%8D%E5%BB%BA%E8%AE%AE%E4%BD%BF%E7%94%A8%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
6、使用云手机遇到故障，如何报障？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%9C%A8%E6%89%8B%E6%9C%BA%E8%B4%9F%E4%B8%80%E5%B1%8F%E7%9A%84%E4%BA%91%E6%89%8B%E6%9C%BA%E5%8D%A1%E7%89%87%E4%B8%AD%EF%BC%8C%E7%82%B9%E5%87%BB%E5%8F%B3%E4%B8%8A%E8%A7%92%E5%A4%B4%E5%83%8F%EF%BC%8C%E8%BF%9B%E5%85%A5%E2%80%9C%E6%88%91%E7%9A%84%E2%80%9D%E9%A1%B5%E9%9D%A2%EF%BC%8C%E6%89%BE%E5%88%B0%E2%80%9C%E6%8A%A5%E9%9A%9C%E2%80%9D%EF%BC%8C%E5%8D%B3%E5%8F%AF%E4%BB%A5%E2%80%9C%E6%8F%90%E4%BA%A4%E5%B7%A5%E5%8D%95%E2%80%9D%E5%92%8C%E2%80%9C%E6%8B%A8%E6%89%93%E5%AE%A2%E6%9C%8D%E7%83%AD%E7%BA%BF%E2%80%9D%E4%B8%A4%E7%A7%8D%E6%96%B9%E5%BC%8F%E6%8A%A5%E9%9A%9C%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2Fab0c8b5a809db52e6776cfdde91b005b.png%22%3E%3C%2Fp%3E
7、云手机可获取天翼1号手机本地文件吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E5%86%85%E6%94%AF%E6%8C%81%E8%AE%BF%E9%97%AE%E3%80%81%E8%8E%B7%E5%8F%96%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E7%9A%84%E6%96%87%E4%BB%B6%EF%BC%9A%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%22%3E1%EF%BC%89%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%B8%AD%EF%BC%8C%E6%89%93%E5%BC%80%E7%B3%BB%E7%BB%9F%E8%87%AA%E5%B8%A6%E7%9A%84%E2%80%9C%E6%96%87%E4%BB%B6%E7%AE%A1%E7%90%86%E2%80%9DAPP%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%22%3E2%EF%BC%89%E5%9C%A8%E2%80%9C%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E5%AD%98%E5%82%A8%E2%80%9D%E4%B8%AD%E5%A4%8D%E5%88%B6%E6%82%A8%E9%9C%80%E8%A6%81%E7%9A%84%E6%96%87%E4%BB%B6%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%22%3E3%EF%BC%89%E8%BF%94%E5%9B%9E%E8%87%B3%E2%80%9C%E5%86%85%E9%83%A8%E5%AD%98%E5%82%A8%E2%80%9D%EF%BC%8C%E6%89%BE%E5%88%B0%E7%9B%AE%E6%A0%87%E5%9C%B0%E5%9D%80%E8%BF%9B%E8%A1%8C%E7%B2%98%E8%B4%B4%EF%BC%8C%E5%8D%B3%E5%8F%AF%E5%AE%8C%E6%88%90%E6%96%87%E4%BB%B6%E5%90%8C%E6%AD%A5%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2Fa78a3cb6d22682c86c9e50821ff4ddea.png%22%3E%3C%2Fp%3E
8、每日试用功能如何使用？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E6%AF%8F%E4%B8%AA%E8%B4%A6%E5%8F%B7%E6%8F%90%E4%BE%9B%E6%AF%8F%E6%97%A560%E5%88%86%E9%92%9F%E6%B8%B8%E6%88%8F%E5%9E%8B%E4%BA%91%E6%89%8B%E6%9C%BA%E8%AF%95%E7%94%A8%E6%B4%BB%E5%8A%A8%EF%BC%8C%E8%AF%95%E7%94%A8%E6%9C%9F%E5%86%85%E7%94%9F%E6%88%90%E7%9A%84%E4%BB%BB%E4%BD%95%E6%95%B0%E6%8D%AE%E4%B8%8D%E5%81%9A%E4%BF%9D%E7%95%99%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F613f7ef848616536e950d92dfd6dd67c.png%22%3E%3C%2Fp%3E
9、云手机可以拍照吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E6%94%AF%E6%8C%81%E2%80%9C%E7%9B%B8%E6%9C%BA%E2%80%9D%E5%8A%9F%E8%83%BD%EF%BC%8C%E6%82%A8%E5%8F%AF%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%B8%AD%E7%82%B9%E5%87%BB%E2%80%9C%E7%9B%B8%E6%9C%BA%E2%80%9D%E5%BA%94%E7%94%A8%EF%BC%8C%E5%8D%B3%E5%8F%AF%E5%9B%9E%E5%88%B0%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E6%9C%AC%E5%9C%B0%E6%8B%8D%E7%85%A7%E3%80%82%E6%8B%8D%E7%85%A7%E5%90%8E%EF%BC%8C%E7%85%A7%E7%89%87%E4%BF%9D%E5%AD%98%E5%9C%A8%E6%9C%AC%E5%9C%B0%E7%9B%B8%E5%86%8C%E5%86%85%EF%BC%8C%E9%9C%80%E4%BD%BF%E7%94%A8%E2%80%9C%E6%96%87%E4%BB%B6%E7%AE%A1%E7%90%86%E2%80%9DAPP%EF%BC%8C%E5%B0%86%E5%9B%BE%E7%89%87%E4%B8%8A%E4%BC%A0%E8%87%B3%E4%BA%91%E6%89%8B%E6%9C%BA%EF%BC%8C%E6%96%B9%E5%8F%AF%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E5%86%85%E6%9F%A5%E9%98%85%E5%9B%BE%E7%89%87%E3%80%82%E8%AF%A6%E7%BB%86%E6%93%8D%E4%BD%9C%E8%AF%B7%E8%A7%81%E2%80%9C%E5%9F%BA%E7%A1%80%E5%8A%9F%E8%83%BD-%3C%2Fspan%3E%3Cspan%20style%3D%22background-color%3A%20rgba(245%2C%20247%2C%20250%2C%200.047)%3B%22%3E7%E3%80%81%E4%BA%91%E6%89%8B%E6%9C%BA%E5%8F%AF%E8%8E%B7%E5%8F%96%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E6%9C%AC%E5%9C%B0%E6%96%87%E4%BB%B6%E5%90%97%EF%BC%9F%26nbsp%3B%26nbsp%3B%3C%2Fspan%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E2%80%9D%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F7632625a6f826ae449bd3af0051089cc.png%22%3E%3C%2Fp%3E
10、云手机可以拨打电话吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E6%94%AF%E6%8C%81%E2%80%9C%E7%94%B5%E8%AF%9D%E2%80%9D%E5%8A%9F%E8%83%BD%EF%BC%8C%E6%82%A8%E5%8F%AF%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%B8%AD%E7%82%B9%E5%87%BB%E2%80%9C%E7%94%B5%E8%AF%9D%E2%80%9D%E5%BA%94%E7%94%A8%EF%BC%8C%E5%8D%B3%E5%8F%AF%E5%89%8D%E5%BE%80%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E6%9C%AC%E5%9C%B0%E6%89%93%E7%94%B5%E8%AF%9D%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F6d8620cc5713a9cdf6236d0991755330.png%22%3E%3C%2Fp%3E
11、云手机可以收到短信吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E6%94%AF%E6%8C%81%E2%80%9C%E7%9F%AD%E4%BF%A1%E2%80%9D%E5%8A%9F%E8%83%BD%EF%BC%8C%E6%82%A8%E5%8F%AF%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%B8%AD%E7%82%B9%E5%87%BB%E2%80%9C%E7%9F%AD%E4%BF%A1%E2%80%9D%E5%BA%94%E7%94%A8%EF%BC%8C%E5%8D%B3%E5%8F%AF%E5%89%8D%E5%BE%80%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E6%9C%AC%E5%9C%B0%E6%94%B6%E5%8F%91%E7%9F%AD%E4%BF%A1%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F260b2b0a0493fb786bcea2c9f9838006.png%22%3E%3C%2Fp%3E
12、云手机可以使用定位功能吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E6%94%AF%E6%8C%81%E5%AE%9A%E4%BD%8D%E5%8A%9F%E8%83%BD%EF%BC%8C%3C%2Fspan%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%A6%82%E6%8F%90%E7%A4%BA%E6%97%A0%E6%B3%95%E8%8E%B7%E5%8F%96%E4%BD%8D%E7%BD%AE%EF%BC%9A%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E1%EF%BC%89%E8%AF%B7%E9%A6%96%E5%85%88%E7%A1%AE%E8%AE%A4%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E7%9A%84%E5%AE%9A%E4%BD%8D%E5%8A%9F%E8%83%BD%E6%98%AF%E5%90%A6%E5%BC%80%E5%90%AF%EF%BC%8C%E5%B9%B6%E5%85%81%E8%AE%B8%E5%A4%A9%E7%BF%BC%E4%BA%91%E6%89%8B%E6%9C%BAAPP%E8%8E%B7%E5%8F%96%E6%9C%AC%E5%9C%B0%E5%AE%9A%E4%BD%8D%E6%9D%83%E9%99%90%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E2%EF%BC%89%E6%A3%80%E6%9F%A5%E5%AE%A2%E6%88%B7%E7%AB%AF%E7%89%88%E6%9C%AC%E5%8F%B7%E6%98%AF%E5%90%A6%E4%B8%BA1.26%E4%BB%A5%E4%B8%8A%E7%89%88%E6%9C%AC%EF%BC%8C%E5%A6%82%E4%B8%8D%E6%98%AF%E6%9C%80%E6%96%B0%E7%89%88%E6%9C%AC%EF%BC%8C%E6%9B%B4%E6%96%B0%E5%90%8E%E5%8D%B3%E5%8F%AF%E4%BD%BF%E7%94%A8%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F864476149ba5674c3ae662181def2f77.png%22%3E%3C%2Fp%3E
13、云手机如何调整画面清晰度？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20rgba(0%2C%200%2C%200%2C%200)%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E6%82%A8%E5%8F%AF%E6%A0%B9%E6%8D%AE%E5%96%9C%E5%A5%BD%E5%92%8C%E7%BD%91%E7%BB%9C%E7%8A%B6%E6%80%81%EF%BC%8C%E8%B0%83%E6%95%B4%E4%BA%91%E6%89%8B%E6%9C%BA%E5%91%88%E7%8E%B0%E7%9A%84%E7%94%BB%E9%9D%A2%E6%B8%85%E6%99%B0%E5%BA%A6%E3%80%82%E7%82%B9%E5%87%BB%E4%BB%A5%E5%B1%95%E5%BC%80%E2%80%9C%E6%82%AC%E6%B5%AE%E7%90%83%E2%80%9D%EF%BC%8C%E9%80%89%E6%8B%A9%E7%9B%AE%E6%A0%87%E7%94%BB%E8%B4%A8%EF%BC%8C%E5%A6%82%E7%9C%8B%E5%88%B0%E5%B1%8F%E5%B9%95%E5%BA%95%E9%83%A8%E5%87%BA%E7%8E%B0%E6%8F%90%E7%A4%BA%EF%BC%8C%E5%88%99%E8%A1%A8%E7%A4%BA%E5%88%87%E6%8D%A2%E6%88%90%E5%8A%9F%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F53f8ed32996d80e7c7802844ad2cf826.png%22%3E%3C%2Fp%3E
14、云手机支持文件自动备份吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E4%BA%91%E6%89%8B%E6%9C%BA%E6%94%AF%E6%8C%81%E5%B0%86%E5%AE%9E%E4%BD%93%E6%89%8B%E6%9C%BA%E6%96%87%E4%BB%B6%E8%87%AA%E5%8A%A8%E5%A4%87%E4%BB%BD%E5%88%B0%E4%BA%91%E6%89%8B%E6%9C%BA%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%BC%80%E5%90%AF%E6%96%B9%E6%B3%95%E5%A6%82%E4%B8%8B%EF%BC%9A%E7%82%B9%E5%87%BB%E4%BB%A5%E5%B1%95%E5%BC%80%E2%80%9C%E6%82%AC%E6%B5%AE%E7%90%83%E2%80%9D%EF%BC%8C%E8%BF%9B%E5%85%A5%E2%80%9C%E7%B3%BB%E7%BB%9F%E8%AE%BE%E7%BD%AE%E2%80%9C%EF%BC%8C%E9%80%89%E6%8B%A9%E2%80%9C%E6%96%87%E4%BB%B6%E5%A4%87%E4%BB%BD%E2%80%9D%E8%BF%9B%E5%85%A5%EF%BC%8C%E6%82%A8%E5%8F%AF%E4%BB%A5%E9%80%89%E6%8B%A9%E5%85%A8%E9%83%A8%E5%A4%87%E4%BB%BD%E6%88%96%E4%BB%85%E5%A4%87%E4%BB%BD%E6%8C%87%E5%AE%9A%E7%B1%BB%E5%9E%8B%E7%9A%84%E6%96%87%E4%BB%B6%E3%80%82%3C%2Fspan%3E%20%20%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F4f0094d46e22b221cf57b5f9e0b3285e.png%22%3E%20%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E6%B3%A8%EF%BC%9A1%E3%80%81%E8%AF%A5%E5%8A%9F%E8%83%BD%E6%94%AF%E6%8C%81%E5%B0%86%E5%AE%9E%E4%BD%93%E6%89%8B%E6%9C%BA%E4%B8%AD%E7%9A%84%E7%85%A7%E7%89%87%E3%80%81%E5%BD%B1%E9%9F%B3%E3%80%81%E4%B8%8B%E8%BD%BD%E6%96%87%E4%BB%B6%E8%87%AA%E5%8A%A8%E5%A4%87%E4%BB%BD%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E4%B8%AD%EF%BC%8C%E6%82%A8%E4%B9%9F%E5%8F%AF%E4%BB%A5%E6%89%93%E5%BC%80%E2%80%9C%E4%BB%85WI-FI%E4%B8%8B%E5%A4%87%E4%BB%BD%E2%80%9C%EF%BC%8C%E4%BB%A5%E5%85%8D%E6%B6%88%E8%80%97%E8%BF%87%E5%A4%9A%E6%B5%81%E9%87%8F%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E2%E3%80%81%E8%AF%A5%E5%8A%9F%E8%83%BD%E4%BB%85%E5%9C%A8%E4%BA%91%E6%89%8B%E6%9C%BA%E8%BF%9E%E6%8E%A5%E6%97%B6%E6%89%8D%E4%BC%9A%E5%BC%80%E5%A7%8B%E5%A4%87%E4%BB%BD%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E3%E3%80%81%E8%AF%A5%E5%8A%9F%E8%83%BD%E5%B0%86%E4%BC%9A%E6%B6%88%E8%80%97%E4%BA%91%E7%AB%AF%E5%AD%98%E5%82%A8%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E

账户与安全--常见问题

1、如何注册云手机账户？

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2、忘记账户密码怎么办？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%A6%82%E6%9E%9C%E5%BF%98%E8%AE%B0%E5%AF%86%E7%A0%81%EF%BC%8C%E5%8F%AF%E4%BB%A5%E5%9C%A8%E5%A4%A9%E7%BF%BC%E4%BA%91%E6%89%8B%E6%9C%BA%E7%99%BB%E5%BD%95%E9%A1%B5%E9%9D%A2%EF%BC%8C%E9%80%9A%E8%BF%87%E2%80%9C%E5%BF%98%E8%AE%B0%E5%AF%86%E7%A0%81%E2%80%9D%E9%87%8D%E6%96%B0%E8%AE%BE%E7%BD%AE%E5%AF%86%E7%A0%81%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
3、如何修改账户登录密码？

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4、数据信息是否会长久保留？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%B7%B2%E8%B4%AD%E4%BA%91%E6%89%8B%E6%9C%BA%E5%86%85%E7%9A%84%E7%94%A8%E6%88%B7%E7%9A%84%E6%96%87%E6%A1%A3%E5%92%8C%E7%9B%B8%E5%85%B3%E8%AE%BE%E7%BD%AE%E7%AD%89%E6%95%B0%E6%8D%AE%E4%BF%A1%E6%81%AF%EF%BC%8C%E5%9C%A8%E4%BB%98%E8%B4%B9%E6%9C%9F%E9%97%B4%E5%86%85%E5%B0%86%E4%BF%9D%E7%95%99%EF%BC%8C%E5%A6%82%E5%85%B6%E4%BB%96%E5%A4%A9%E7%BF%BC1%E5%8F%B7%E6%89%8B%E6%9C%BA%E7%99%BB%E5%BD%95%E4%BD%BF%E7%94%A8%EF%BC%8C%E6%88%96%E9%87%8D%E8%A3%85APP%E5%9D%87%E4%B8%8D%E5%BD%B1%E5%93%8D%E3%80%82%E9%80%80%E8%AE%A2%E5%A4%A9%E7%BF%BC%E4%BA%91%E6%89%8B%E6%9C%BA%E6%88%96%E8%80%85%E6%AC%A0%E8%B4%B9%E6%8B%86%E6%9C%BA%EF%BC%8C%E6%95%B0%E6%8D%AE%E5%B0%86%E4%B8%8D%E5%86%8D%E4%BF%9D%E7%95%99%E4%B8%94%E6%97%A0%E6%B3%95%E6%81%A2%E5%A4%8D%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
5、账户被锁定怎么办？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E5%A6%82%E6%9E%9C%E8%BE%93%E5%85%A5%E5%AF%86%E7%A0%81%E9%94%99%E8%AF%AF%E8%BE%BE%E5%88%B010%E6%AC%A1%EF%BC%8C%E5%88%99%E8%B4%A6%E6%88%B7%E8%A2%AB%E9%94%81%E5%AE%9A10%E5%88%86%E9%92%9F%EF%BC%8C%E8%AF%B7%E6%82%A8%E5%9C%A810%E5%88%86%E9%92%9F%E5%90%8E%E9%87%8D%E6%96%B0%E5%B0%9D%E8%AF%95%E3%80%82%3C%2Fspan%3E%3C%2Fp%3E
6、软件中的余额可以提现吗？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%E8%B4%A6%E6%88%B7%E4%B8%AD%E7%9A%84%E4%BD%99%E9%A2%9D%E5%8F%AF%E4%BB%A5%E8%BF%9B%E8%A1%8C%E6%8F%90%E7%8E%B0%EF%BC%8C%E5%85%B7%E4%BD%93%E6%93%8D%E4%BD%9C%E5%A6%82%E4%B8%8B%EF%BC%9A%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E1%EF%BC%89%E7%99%BB%E5%BD%95%E5%90%8E%E8%BF%9B%E5%85%A5%E4%B8%AA%E4%BA%BA%E4%B8%AD%E5%BF%83%EF%BC%8C%E9%80%89%E6%8B%A9%E2%80%9C%E6%88%91%E7%9A%84%E8%B4%A6%E6%88%B7%E2%80%9D%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E2%EF%BC%89%E5%9C%A8%E6%88%91%E7%9A%84%E8%B4%A6%E6%88%B7%E4%B8%AD%EF%BC%8C%E5%8F%AF%E6%9F%A5%E7%9C%8B%E5%8F%AF%E6%8F%90%E7%8E%B0%E9%87%91%E9%A2%9D%E4%B8%8E%E6%8F%90%E7%8E%B0%E6%98%8E%E7%BB%86%EF%BC%8C%E8%AF%B7%E7%82%B9%E5%87%BB%E2%80%9C%E6%8F%90%E7%8E%B0%E2%80%9D%E6%8C%89%E9%92%AE%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E3%EF%BC%89%E5%9C%A8%E6%8F%90%E7%8E%B0%E9%A1%B5%E9%9D%A2%E8%AF%B7%E8%BE%93%E5%85%A5%E7%9B%B8%E5%85%B3%E6%89%80%E9%9C%80%E4%BF%A1%E6%81%AF%EF%BC%8C%E7%A1%AE%E8%AE%A4%E6%97%A0%E8%AF%AF%E5%90%8E%EF%BC%8C%E7%82%B9%E5%87%BB%E2%80%9C%E7%A1%AE%E8%AE%A4%E6%8F%90%E7%8E%B0%E2%80%9D%EF%BC%9B%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%22%3E4%EF%BC%89%E6%8F%90%E7%8E%B0%E6%88%90%E5%8A%9F%E5%90%8E%EF%BC%8C%E9%87%91%E9%A2%9D%E6%88%96%E5%8F%AF%E5%BB%B6%E8%BF%9F%E5%88%B0%E8%B4%A6%EF%BC%8C%E8%AF%B7%E8%80%90%E5%BF%83%E7%AD%89%E5%BE%85%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F43c1c308e21e1471e5056cc738224ffd.png%22%3E%3C%2Fp%3E%3Cp%3E%3Cbr%3E%3C%2Fp%3E

常见问题--常见问题

1、云手机连接不上怎么办？

%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E1%EF%BC%89%E8%AF%B7%E6%A3%80%E6%9F%A5%E6%82%A8%E7%9A%84%E6%89%8B%E6%9C%BA%E8%AE%BE%E5%A4%87%E7%9A%84%E7%BD%91%E7%BB%9C%E6%98%AF%E5%90%A6%E6%AD%A3%E5%B8%B8%3C%2Fspan%3E%3C%2Fp%3E%3Cp%3E%3Cspan%20style%3D%22background-color%3A%20transparent%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E2%EF%BC%89%E5%B0%9D%E8%AF%95%E9%87%8D%E5%90%AF%E4%BA%91%E6%89%8B%E6%9C%BA%EF%BC%9A%E8%AF%B7%E5%9C%A8%E2%80%9C%E4%BA%91%E6%89%8B%E6%9C%BA%E7%AE%A1%E7%90%86%E2%80%9D%E9%A1%B5%E9%9D%A2%EF%BC%8C%E7%82%B9%E5%87%BB%E2%80%9C%E9%87%8D%E5%90%AF%E2%80%9D%E6%8C%89%E9%92%AE%EF%BC%8C%E9%87%8D%E5%90%AF%E5%AE%8C%E6%88%90%E5%90%8E%EF%BC%8C%E5%86%8D%E5%B0%9D%E8%AF%95%E8%BF%9E%E6%8E%A5%E3%80%82%3C%2Fspan%3E%3Cimg%20src%3D%22.%2FstaticFiles%2Fdoc-images%2F89687ca816e82ce4cbbc83810ee4a64f.png%22%3E%3C%2Fp%3E
2、使用云手机遇到故障怎么办？

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3、云手机使用中画面卡顿怎么办？

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4、在云手机内下载和看视频消耗自己手机流量吗？

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5、云手机是否支持绑定sim卡？

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6、云手机使用应用无法获取当前地理位置怎么办？

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7、提示内存不足怎么办？

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